Customer Care Executive – Work from Home

Remote Customer Care Executive Opportunities at Startek
Remote Customer Care Executive Opportunities at Startek
  • Work From Home
  • Wok From Home
  • 18750 INR / Month

Website Aegis Customer Support services Pvt. Ltd

Remote Customer Care Executive Opportunities at Startek – Work from Home

Introduction

Are you on the lookout for a flexible Work from Home opportunity that allows you to showcase your communication skills and help customers with their concerns? If so, Startek might have the perfect position for you! As a leading name in the industry, Startek is excited to offer you the chance to join their team as a Customer Care Executive. This article will walk you through the job description, requirements, and how to apply for this role.

Company Overview

Startek, with over 3,25993 reviews, is a renowned player in the customer support services domain. This organization has consistently delivered exceptional customer experiences, and now you have the chance to be a part of their success story. The company, headquartered in Lucknow, Uttar Pradesh, is currently hiring for Customer Care Executive positions.

Job Details

  • Job Title: Customer Care Executive
  • Experience: 0 – 5 years
  • Salary: 1-2.25 Lacs P.A.
  • Location: Remote (Hiring office located in Lucknow, Uttar Pradesh)
  • Openings: 200

Job Description

As a Customer Care Executive at Startek, you will be responsible for providing top-notch customer service through voice interactions. Your main tasks will include:

  • Listening and Responding: Paying close attention to customer concerns, questions, and issues, and responding to them in a positive and calm manner.
  • Data Collection: Gathering data during customer interactions and using it to create comprehensive customer reports.
  • Problem Resolution: Addressing customer concerns and questions to the best of your ability, ensuring their satisfaction.
  • Escalation: Referring complex issues to managers if necessary.
  • Product Knowledge: Attracting potential customers by sharing information about products and services, and answering their inquiries.
  • Professional Support: Ensuring overall customer satisfaction by providing professional support.

Desired Candidate Profile

Startek is looking for individuals who are enthusiastic about customer care and possess the following qualities:

  • Experience: Both freshers and experienced candidates are welcome.
  • Education: Undergraduates can also apply.
  • Availability: Must be flexible with rotational shifts and willing to work without planned leaves for the first 3 months.
  • Communication: Excellent communication skills are essential.
  • Technology: A laptop with Core i5 processor and a Wi-Fi connection with a speed of 50 Mbps are required.
  • Interview Process: Virtual
  • Salary: Up to 2.4 LPA

How to Apply

If you’re excited about this opportunity and meet the criteria, don’t hesitate to apply! Simply share your CV with Satya.singh@startek.com.

Company Contact Information

  • Role: Customer Retention – Voice / Blended
  • Industry Type: BPO / Call Centre
  • Department: Customer Success, Service & Operations
  • Employment Type: Full Time, Permanent
  • Role Category: Voice / Blended

Education

  • UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred key skills.

Company Address

Aegis Customer Support services Pvt. Ltd. 16 Meera Bai Marg, Hazratganj, Lucknow 226001

To apply for this job email your details to Satya.singh@startek.com.